Refund Policy
Clear and transparent refund policies for room bookings, security deposits, and meal plans.
Last Updated: 24 September, 2026
At Sanjay & Harini Hostels, we strive to provide the best accommodation experience. This refund policy outlines the terms and conditions for refunds on room bookings, security deposits, and meal plans.
1. Refund Processing Timeline
Approval
Once we approve the refund request, we will process the refund within 3–5 business days.
Processing
After processing, the refund will be credited to the original mode of payment.
Crediting
Refund will be credited within 7–10 business days, depending on the payment provider/bank.
2. Types of Refunds
🏠 Room Booking Refunds
- Advance Booking: Full refund if cancelled 7+ days before check-in date.
- Early Check-out: Refund for unused days will be processed minus a 10% cancellation fee.
- No-show: No refund will be provided for no-shows.
🔒 Security Deposit Refunds
- Security deposits are refundable subject to the terms of the rental agreement.
- Deductions may apply for damages, unpaid dues, or outstanding bills.
- Refunds will be processed within 7–10 business days after room inspection and checkout.
🍽️ Meal Plan Refunds
- Pre-paid meal plans can be cancelled with a full refund if requested 24+ hours before the start date.
- No refunds for meals already consumed or partial months.
- Lunch box orders can be cancelled 2 hours before delivery for a full refund.
3. Refund Methods
Credit/Debit Card
Refunds will be credited back to the original card used for payment within 7–10 business days.
Bank Transfer (NEFT/RTGS)
Refunds will be transferred to the provided bank account within 5–7 business days.
UPI / Digital Wallets
Refunds will be credited to the same UPI/wallet account within 3–5 business days.
Cash / Cheque
Cash refunds are available at the hostel reception. Cheque refunds take 5–7 business days.
4. Non-Refundable Items
- ❌ Registration Fee: One-time registration fee is non-refundable.
- ❌ Service Charges: Any service charges or convenience fees are non-refundable.
- ❌ Damages: Cost of repairing damages caused by the resident.
- ❌ Unpaid Dues: Outstanding rent, utility bills, or other charges.
5. How to Request a Refund
Submit a Refund Request
Email us at info@sanjayandharinihostels.com or visit the hostel reception.
Provide Required Details
Include booking ID, reason for refund, and bank/payment details.
Verification
Our team will verify your request within 2-3 business days.
Refund Processing
Once approved, refund will be processed as per the timeline above.
6. Need Help?
If you have any questions about our refund policy or need assistance with a refund request, please contact us:
📧 Email: info@sanjayandharinihostels.com
📞 Phone: +91 98765 43210 (Sanjay Boys) | +91 98765 43211 (Harini Girls)
📍 Address:
Sanjay Boys Hostel
Alandur, St. Thomas Mount, Perungalathur, Chennai
Harini Girls Hostel
Alandur, St. Thomas Mount, Chennai